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Order
Processing:
Most orders are processed and sent within 24-48 hours, but please
allow up to 7 days for some orders, this is especially so if
we need to research an unlisted name for you. If we expect any
delays we will contact you with details. Also, please check our service
status page for details.
Payment:
We accept the following methods of payment: Visa, Delta, Visa
Electron, MasterCard, Switch/Solo/Maestro, American Express,
PayPal, UK Cheque and UK Postal Order. Please use the Shopping
Cart system for ALL methods of payment. You will have the
opportunity to send us a postal or offline payment, and details
will be provided in your confirmation invoice and email.
Credit/debit card payments are processed securely by PayPal
- you don't need a PayPal account to make a credit or debit card
payment.
Postal
Cost:
A £1.00 post and packing charge is applied to all orders.
Delivery:
Orders are sent by Royal Mail 1st class delivery in the UK and
AirMail to countries outside of the UK.
Refunds:
Because the scrolls we create and sell are personalised with names
and birth dates (for first names), it's not possible to offer
refunds on the printed scrolls. Although unlikely, should you
receive a scroll that is displaying an error, please contact us
before returning to us. We will then be able to immediately
replace the scroll or you may request a refund in this instance.
Where
a refund is available and applied (as above), we strongly
recommend that you return items via Royal Mail Recorded Delivery
as we cannot be held responsible for undelivered returns. Refunds
will be issued within 14 days of receiving returned items.
Contacting
Us:
- Email: please use the contact
us page to send us email.
- Postal Mail: PO Box 209, Waterlooville, PO8 8ZN.
United Kingdom
- Fax: 0870 321 1580 (within UK),
+44-870-321-1580 (outside UK)
Please
email us with any problems or questions you may have. |
